PERSONAL ONLINE BANKING FAQS

What is Online Banking?
Online Banking lets you use a personal computer to conduct your banking through the Internet, including balance inquiries, funds transfer, paying bills and more.

How much does Online Banking cost?
Online Banking is FREE.

What are the software and hardware requirements?
All you need to use Online Banking is a secure browser and any computer that accesses the Internet.

How do I enroll for Online Banking?
Customers with accounts at Hiawatha National Bank may enroll in Online Banking by choosing "Enroll" from the home page.

How do I change my password?
To change your password at anytime, click the "Change Password" link (found by clicking the "Options" button.)

What happens if I forget my Online Banking password?
Click on the Forgot Password link and enter your Access ID. Your current Password will be emailed to you at a pre-defined e-mail address (defined in your caller record). When you log in, you will be forced to change your Password for security reasons.

How do I properly exit / quit Online Banking?
To properly exit / quit Online Banking you must click on the "Log Off" button.

How do I contact the bank if I have a question or comment about Online Banking?
If you have any questions, comments or concerns you can e-mail us at clientservices@hnbank.com or call us at 888-460-8723.