MOBILE BANKING ENROLLMENT

 

Mobile Banking is available to anyone currently enrolled in our Online Banking service. Message and Data rates may apply. To enroll:

  1. Log into HNB's Online Banking
  2. Choose Options
  3. Select Manage Devices
  4. Read and accept the Terms and Conditions and complete the enrollment form
  5. A text message will be sent to your mobile device with instructions for logging on

 

Mobile Banking Enrollment FAQs 

How do I get started with Mobile Banking?

You can enroll for Mobile Banking on a computer through HNB's online banking service. Be sure to turn on your mobile phone and make sure it's ready to receive text messages. When you register for Mobile Banking you will choose which:

  • Services you want to use
  • Accounts you want to access

During registration we send you a text message with a unique activation code to verify your phone number. This code associates your mobile phone with your account. To complete registration, enter the activation code that we send you. This verification lets you know your mobile phone number has been successfully registered in our system. Some carriers like Sprint and Verizon, may block 3rd party text or “Short Codes”. If you have not received the text within 5-10 minutes, you will need to check the level of reception you are receiving and contact your carrier to verify if you have texting and if short codes are blocked. The short code for Hiawatha National Bank is 96924. Also, you can text HELP to 96924 to determine if you have premium text activated. You can call 888-460-8723 and ask a Client Services Representative to assist you with the registration process during normal business hours.

Do I have to agree to the Terms and Conditions to use Mobile Money?
Yes, you must read and accept our terms and conditions. If you have any questions about our terms and conditions visit with a Client Services Representative at any of our locations, call 888-460-8723, or email us. (Please do not include any confidential information when sending e-mail messages)

Can I register multiple users to the same phone?
For security reasons, only one user can register per phone. However, once you complete the registration process, you can add more phones to your account.

I received my activation code but never used it. What should I do?
Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Log on to online banking, choose options, select Manage Devices, and select Get a link to the Mobile Banking website. We'll send you a text message with a new activation code.

I haven't received the activation code on my mobile phone. What should I do?
Check the mobile phone number you entered during registration. If it is correct, here are some other options for resolving the issue:

  • Verify that your mobile phone is on and able to receive text messages. Check with your mobile service carrier if you're not sure you can receive text messages.
  • Contact your mobile service carrier and make sure your phone can send and receive messages to and from a standard U.S. short code.
  • Request a new activation code. Log on to online banking, choose options, select Manage Devices, and select Get a link to the Mobile Banking website. We'll send you a text message with a new activation code. If you're still having problems with the activation code, call 888-460-8723 or email us for assistance. (Please do not include any confidential information when sending e-mail messages)

QUICK LINKS

Flash Content

Mobile Banking Enrollment Info

Mobile Banking FAQs

Mobile Banking Security

Mobile Banking Terms and Conditions